UK specialists in wastewater management, ATAC Solutions, who offer engineered solutions including biological treatment processes and wastewater treatment systems in the domestic, municipal and industrial markets, is to redevelop its quality management systems in order to deliver even higher levels of customer service.
The company is to upgrade its existing ISO 9001 and ISO 14001 Certification – national standards in quality management and national environmental management, respectively – to ensure both meet the revised standard and receive British Assessment Bureau (BAB) accreditation.
The updated procedures will be integrated with a health and safety management system which is designed to optimise working practices and staff training opportunities across all areas of the business.
Jonathan Buckett, Managing Director of Pragmatic Integration, the software company overseeing the systems’ implementation, said: “By upgrading its accreditation, ATAC Solutions is further instilling confidence in its blue-chip client-base that it will complete projects on time and within budget. It takes time and investment to redevelop management systems to gain the very latest national accreditation. In taking the step, ATAC Solutions has proved how totally committed it is to delivering the highest-quality customer service.”
Since its formation in 2007, ATAC Solutions has grown to become one of the leading environmental engineering companies in the UK. The company, based in Maidstone, Kent, offers turnkey packages in wastewater treatment service, which include everything from repairs and maintenance on a wide range of pumping systems, to drain-jetting, product sales and equipment hire.
As well as upgrading its quality management systems, ATAC Solutions is also introducing a P-IMS online application system which will enable the company’s staff to gain instant access to management documentation. This will prove particularly useful for site engineers to validate training or equipment certification.
Jonathan Buckett, whose company is installing the system, said: “The online application programme means the company’s management systems, along with important project-related documentation, are available to all employees at all times via phone or tablet. It’s another example of how ATAC Solutions is streamlining its procedures for the ultimate betterment of the customer.”